AFG Consultants Inc. - On-Call Service Plan

Trust is
Everything!

Major corporations have trusted us and still do.
We never abused that trust and we never will.
For our own protection we ask you to limit access to what we need. In any case, to work on your programs and systems we almost never need access to your production data.

Service Contract / Agreement

The prerequisites for that are trust and a "tele-commute" connection:

a TSO user-id. with restricted assess, which you can activate/deactivate when you call us.
a 3270 PCOMM or similar connection to your mainframe at no additional cost to us (via Internet or "800"-number).

Before any On-Call Service arrangement can function it may take several weeks:

we receive, read and sign your standard contract
you obtain a purchase order and send us billing instructions
you identify to us our contact person(s)
you obtain a TSO user-id. with restricted, but sufficient access
you send us connect and logon information
we logon and study what you made available to us
we review your expectations, rules, escalation procedures, etc.
we document and finalize the arrangement with you

Getting to know your systems and staff will make us more effective! It is best to get started in just one place, e.g. the Order System. Alternatively, We might get called certain nights when any production fails. Our mission would be more general, identify the problem, fix it or call the appropriate resource to take over.